FAQ
Do I need to open port 8444?
No, because the connection is done through our server that has Full node on it.
Do I need static IP?
No, since the connection is done through harvester to our server.
Is the official Chia application supposed to be opened?
No!!! Our app, as much as the official one, opens the same connection process, which can cause a conflict and you won't be able to connect to our pool.
I have two (or more) machines with my plots. Can i connect them all?
Yes, you'll need to install our client on each machine and login in your account. To install the client follow the instruction
https://ecopool.group/en/instructions
I have Ubuntu server, how can i connect to your client?
You'll need to install the client as it's described in the instruction
https://ecopool.group/en/instructions#stage_tab2. Then you'll need to connect through the ssh connection on any PC in the same network, after that type the ipOfYourServer:3401 and begin the process of registration.
How do I delete our client?
You need to go to task manager in the details tab and kill node.js processes, close the harvaster
Go to the explorer folder at %USERPROFILE% where the path is specified, go and find the folder .chia and rename it, open the off application, it will boot and you can close, then from the renamed folder copy all folders except config and open a new folder .chia and paste, open off and everything works!
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I have additional questions, where can I go?
You can check out our Telegram channel https://t.me/en_ecopool_group or our Discord server https://discord.gg/gZU664Du where you can ask admins any questions.
You take from 10tb, but I have 15tb on one machine and 9tb on the other, is it possible to connect my solo plots?
Yes, just enter your mnemonic in the client and log in on all machines.
I connected the mnemonics but in the Farmer tab they are Invalid. Why so?
After writing the mnemonics, your plots will be valid within one hour.
I connected my plots and the next day created a few more, but they do not become valid. Why?
After entering the mnemonics you have 24 hours to connect other plots, after that all plots that you will try to connect will be invalid and you'll need to create plots by pool https://ecopool.group/en/instructions#stage_tab3
I created plots under different mnemonics, how to be in this case?
You can connect several mnemonics.
More than hour passed and the plots are still invalid.
There is a chance you have entered mnemonics incorrect. To be sure you need to check the number in the "Fingerprint" column in "My solo keys" tab and, check it against the number you can see by opening the console as an administrator and entering these commands: %USERPROFILE%\AppData\Local\chia-blockchain\app-1.1.7\resources\app.asar.unpacked\daemon\chia.exe keys show --show-mnemonic-seed
Error please contact sapport
Open start_gui.bat on the desktop, right click on file,
"Open as administrator". Now attempt to enter your client.
What do I do if if have "Offline" in the top of main page?
Open start_gui.bat on the desktop, right click the file,
"Open as administrator". Enter the client. Press "Log out", after that login.

Total size plots is zero, but the plots are connected!
Open start_gui.bat on the desktop, right click the file,
"Open as administrator". Enter the client. Press "Log out" and login again.
What do i do if start-gui.bat didn't fix my problem.
Open the cosole as adminstrator, type pm2 delete all. After that go to the Task Manager in the Details tab and close all processes named node.exe. Then download the client by the link (if you don't have it already) https://gitlab.com/ecopool-public/chia-telemetery-client/-/raw/master/install_win.bat?inline=false , open it as administrator. Download node.js again and wait till the end. After that login in your account.
None of the errors fit the description, or the solution does not help
Follow the link to our Telegram channel https://t.me/en_ecopool_group or our Discord server https://discord.gg/gZU664Du. Then in the description of the groups you can find the nicknames of administrators and write to them your problem.
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